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Revamp of the EZ-link app to improve its current features according to user's feedback.
Project Details
Client: TransitLink Pte Ltd
Sector: User Interface and Experience Design
My role: User Interface and User Experience design of the EZ-Link mobile app
Project Time: 6 weeks
Documenting My Process
EZ-Link App Revamp.pdfTarget Audience
Commuters who are currently students and young working adults who do not own a vehicle in Singapore. They use the EZ-Link app for their daily transport needs like topping up of EZ-Link card balance, tracking of daily transport deductions and monitoring of their EZ-Link card balance.
User Flows
After pinpoint the target audiences, their different user flows are analysed to understand their common user habits.
Feature List
After analyzing each user's unique flow, the following features are revamped.
Transfer of Card Balances
View Card List
Add Card Information
Redeem a Voucher
Default Card
Purchasing a Concession Pass
Transfer of Card Balances Process
Select a card with balance
Select another card to transfer the card balance to
Key in the balance amount
View updated card balance
View Card List
Users need to have a quick view of all the EZ-Link cards they own without needing to scroll.
Add Card Information
Access the Add EZ-Link card feature conveniently via the Main Page
Redeem a Voucher
Users need to have a quick view of all the EZ-Link cards they own without needing to scroll.
Default Card
Users can set an EZ-Link card as default to always view its card balance and status.
Purchasing a Concession Pass
Eligible users can buy concession passes conveniently without needing to head to the nearest transit office.
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